Purchase this book now and get over 15 high-content free gifts from some of the leading bestselling authors, media personalities and thought leaders in customer service and business success!

Free launch webinars and gifts!

For purchasing The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations by Rich Gallagher

 

Now an Amazon.com #1 customer service bestseller!

Check out your free gifts:

Free on-demand webinar series sponsored by Citrix GoToAssist and SupportIndustry.com

 

Here is your ticket to three FREE on-demand webinars celebrating the launch of The Customer Service Survival Kit: Sign up at the links below and listen anytime!

 

The Customer Service Survival Kit: How to Handle Your Very Worst Customer Situations: http://bit.ly/11ditMQ

Your Worst Customer Situations—Solved!: http://bit.ly/15iL1kF

From Customer Crisis to Excellent Service: Lessons for the Whole Organization: http://bit.ly/11aCLkW

 

From Carol Roth: 60 Low & No Cost Marketing and PR Strategies eBook

 

This eBook has 60 different low to no cost ways to get marketing and PR for you and your business. From CNBC television and WGN Radio host & national TV Contributor Carol Roth & her Business Unplugged contributor community (CarolRoth.com/blog)

 

Carol Roth is the host of WGN Radio’s Noon Show and a TV contributor appearing nationally each week on stations including CNBC, Fox Business, CNN, and Fox News, among others. She is a recovering investment banker who has completed more than $2 Billion in transactions (capital raising and M&A) and the author of the New York Times bestselling book, The Entrepreneur Equation. Carol also has her own action figure (seriously).

From Shep Hyken: a one year subscription to his Business Insight Series 

 

Shep Hyken is a customer experience expert and the Chief Amazement Officer of Shepard Presentations.  He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.  Shep works with organizations who want to build loyal relationships with their customers and employees. His is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer and The Amazement Revolution.  He also created The Customer Focus™ , which helps organizations develop a customer service and loyalty mindset.  For more information: www.Hyken.com.

From Marilyn Suttle and Lori Jo Vest: Service-Minded Affirmations audio program

 

From the moment you wake up and throughout your day, you have the ability to influence the quality of your relationships with even the toughest customer, colleagues, and anyone else that crosses your path. These service-minded affirmations will help to empower your interactions so that you can enjoy a higher level of competency dealing powerfully with people and challenges. 

 

Marilyn Suttle and Lori Jo Vest are nationally-known customer service experts who co-authored the #1 customer service bestseller Who’s Your Gladys as well as the new Customer Service Roadmap training program.

From Patricia Rossi: Using Everyday Etiquette to Succeed with Anyone audio program

 

Patricia Rossi is the bestselling author of Everyday Etiquette: How To Navigate 101 Common and Uncommon Social Situations. Patricia is a sought after etiquette coach, consultant, public speaker, television, radio personality and columnist. She is featured on NBC Daytime’s One Minute Manners, her Manners Minute TV segments air weekly on NBC, CBS, FOX, ABC and other affiliates throughout the U.S., and she has been featured in USA Today, Parade Magazine, Real Simple, Parents, Woman’s Day and many other magazines. Her focus is on kindness not formality, relationship…not rules.

From Laurie Brown: Customer Service Skills Learning System – five free eBooks!

 

Laurie Brown has over two decades of experience as a customer service trainer, author and speaker. In that time she has earned a reputation as a highly engaging, fun and effective professional, whose work gets results for her clients. A key asset that Laurie brings to her work is her range and depth of experience. She   has an international clientele, having worked on four continents. Her clients have included Fortune 500 companies, dealerships, and small family-owned businesses. Laurie is passionate about providing engaging training and coaching that makes a difference. She is the author of The Greet Your Customer Manual, The Teleprompter Manual and Brand-aid.

From Phil Gerbyshak: Five Ways to Get Started with Social Media

 

Phil Gerbyshak is the Chief Connections Officer of Milwaukee Social Media. He works with people and companies to connect to their customers in meaningful ways online. A sought after social media speaker, trainer, and writer, Phil is the author of many books, most recently The Naked Truth of Social Media. 

 

From Lynn Serafinn: Three free chapters from The 7 Graces of Marketing (and bonus audio class!)

 

In this generous 67-page PDF download, you'll learn the real reasons why "nice" people often hate marketing, and how they can change the world simply by changing the rules. You'll find an additional "surprise" bonus: a free 90-minute audio class that can help you apply the 7 Graces in your social media marketing right away.

 

Lynn Serafinn is an online marketing consultant for authors and social entrepreneurs, and author of the #1 business ethics bestseller The 7 Graces of Marketing and Tweep-e-licious! 158 Twitter Tips & Strategies for Writers, Social Entrepreneurs & Changemakers Who Want to Market their Business Ethically. She is in the top 20 of the Top 100 marketing authors on Twitter by Social Media Magazine and was a finalist for the prestigious Brit Writers Awards. Her marketing campaigns have produced dozens of bestselling self-help and mind-body-spirit authors. Lynn is also the Founder of the 7 Graces Project CIC, growing a new generation of ethical, independent entrepreneurs.

From Phil Verghis: Measures, Metrics and Madness audio program

 

Phil Verghis is a highly sought after speaker and consultant for customer support organizations around the world. He is a past chairperson of HDI’s Strategic Advisory Board, and was the chair of the metrics committee of HDI’s Technical Support Advisory Board. He is the only two-time winner of Service News magazine’s “Service 25” award, and his company The Verghis Group won the first-ever Innovation in Consulting award from TSIA in the Spring of 2011. His book The Ultimate Customer Support Executive was called “by far the most intelligent book on how to manage support organizations” by the Association of Support Professionals.

From Rich Gallagher: The Consummate Communicator, free eBook

 

Author and speaker Rich Gallagher, author of the book The Customer Service Survival Kit and many others, presents a free full-length eBook that teaches you how to be a winner in life through great communications skills, based on his critically-acclaimed blog. He has been featured on CNN.com, BusinessWeek, CareerBuilder.com, the New York Post, and many other media outlets, and his company Point of Contact Group has trained over 25,000 people on handling their most difficult customer and workplace conversations.

From Randi Busse: How to Create a Culture of Ownership audio program

 

Author and Coach Randi Busse, President of Workforce Development Group, Inc. has been teaching employees to delight customers for more than 20 years. Her customer service programs yield rave reviews from her customers, because their customers are raving about them. Randi is a dynamic speaker with the ability to make audiences listen, nod, laugh … and connect the dots between their own experiences as customers and the service they deliver to their customers.

From Al Borowski: The Amazing Power Editing System, five free videos

 

Author and speaker Al Borowski works with business professionals, companies, and associations who recognize Communication Skills as a valuable, measurable corporate asset, and has trained more than 25,000 participants as a seminar leader. The Professional Convention Managers Association has honored Al as a Best in Class Speaker, and his exciting, innovative approach draws on years of practical application as a sales manager, business development manager, and customer service manager. Al is a member of the National Speakers Association where he received their highest earned designation, CSP (Certified Speaking Professional).

From Patty Kreamer: 101 Simple Tips To Organize Your Life eBook

 

Patty Kreamer is a Certified Professional Organizer®, Certified Organizer Coach®, author, speaker, and president of Kreamer Connect, Inc. She works nationally with businesses to become more productive and perform better while simplifying their work and lives.   Patty is the author of books, But I Might Need It Someday!, The Power of Simplicity, The Clutter Rescue Course and her newest release Success Simplified, co-authored with Stephen Covey.  Patty is also the owner of the online store, OrganizedAtoZ.com, that carries hundreds of organizing products that make life easier! Visit Patty at ByeByeClutter.com – you have nothing to lose but the clutter! 

From Carmen Munson: Free Jumpstart Your Goals kit

 

Carmen Munson is licensed counselor and life coach with 18 years experience who helps people reach their life, career, and business goals. She is a Board Credentialed Coach(BCC) and a 2001 graduate of B-Coach Coach Training, as well as a Certified Reach Branding Strategist, offering telecoaching services to people and small businesses nationwide. To learn more, visit her at www.ToClimbHigher.com or email her at carmen@ToClimbHigher.com.

From Bob Stezzi: Customer Service and Communications Skills - free video

 

Bob Stezzi has developed and delivered seminars and training workshops in leadership, team development, and personal effectiveness skills since 1981. He has worked with over 300 organizations around the country with customized training, consulting services, meeting facilitation, and individual coaching. He has a lengthy corporate management career and co-authored the Manager’s Manual for Professional and Leadership Development for IBM. He regularly appears on Fox affiliate WGBH 40-TV and other regional media outlets. Visit him at www.StezziTraining.com.

From Michelle Donovan: Free chapter from Make Your Connections Count

 

Michelle Donovan is “The Referability Expert.” She owns Referral Institute of Western Pennsylvania, coaching on referral marketing systems, strategic networking and relationship leadership, and co-authored the Wall Street Journal bestseller The 29% Solution, recently published in Hebrew, Thai, French, and German. She is also a contributing author to two other books, World’s Worst Networker and Make Your Connections Count. As a referral coach, she helps clients increase their bottom line, some as much 14% per year for 5 consecutive years.  Michelle has presented at international, national and local conferences and is often a crowd favorite.

To claim your free gifts:

 

1) Purchase the paperback or Kindle edition of the book on Amazon.com (only).

(Note: Books often sell out during their launch period. Order anyway—they get restocked very quickly.)

 

2) Forward your Amazon.com receipt to freegifts@customerservicesurvivalkit.com. A return e-mail will link you to your free gifts!

From Carolyn Healey, Publisher, SupportIndustry.com: 2012 Customer Support Metrics Snapshot report

 

Carolyn Healey launched SupportIndustry.com in 1999 to specifically address the needs of those working in service and support center environments. As the industry grew and expanded, CRMindustry.com was created to embrace the Customer Relationship Management (CRM) market, extending the focus to sales and marketing professionals. RecognizeServiceExcellence.com went live shortly after to provide comprehensive information on how to effectively create a corporate culture that fosters excellent customer service. Collectively, the web sites consolidate the vast amounts of industry-related information available daily and brings together the most relevant and useful content to senior-level service and support professionals.